Return and Exchange Policy
We offer a full refund or exchange for change of mind on unworn, unused, undamaged items with the security tags still attached (and the gift box and/or pouch) within 14 days of purchase. The amount of $8.00 will be deducted from your refund if the gift box and/or pouch is missing.
We do not offer exchanges or refunds on sale items and promotions. Due to hygiene regulations items such as earrings, nose rings, headpieces, promotional as well as sale items are excluded from the refund/exchange. Please choose carefully.
We do not refund the shipping cost on any returned orders – only the cost of the actual items returned will be refunded.
Refund of orders
Shipping within Australia is free. However if goods are returned for refund/exchange customer will incur a $15 deduction from the total original invoiced amount to compensate for original shipping cost to Amber Sceats P/L. If international goods are returned, of course there is going to be a full refund, as postage has been paid in the first place.
Example: If a national order was originally $60 and was returned for refund, customer would be refunded $45. If an international order was originally $60 and was returned for refund, customer would be refunded $60.
You must request a Return ID Number within 14 days of receipt of your order at firstname.lastname@example.org. Then complete the Return Form that was included with your order. Include the original invoice and Returns Form in the parcel. You must also return the gift box/pouch your item was sent with. All goods returned for refund or exchange should be sent to:
Unit 13 / 888 Bourke Street
We recommend a return freight method with a tracking number be used for all returns. We must receive your returned items within 14 days of issuing the Return ID Number. We are not responsible for returns damaged or lost in transit.
Return or exchange for faulty goods
If your goods arrive faulty or damaged, we are more than happy to offer a full refund or exchange, but you must let us know within 2 days from receipt by emailing us at email@example.com with the reason for your return and we will issue you with a Return ID Number. Simply return the goods (with the gift box and/or pouch), your original invoice and the completed Return Form so they arrive within 14 days using a freight method with a tracking number.
On receipt your jewellery item will be assessed by our jeweller. The return shipping cost for the faulty item will be reimbursed to you once the item has been assessed as having a manufacturers fault and the return has been granted. We therefore suggest you include the return freight payment receipt with your original invoice and Return Document so this freight cost and your original payment can be refunded together. Please note on return of an item due to the duty levy you will not be issued a refund on your return shipping.
We will happily exchange your jewellery if the item has not been worn, or damaged in any way and still has all security tags attached. Simply email us at firstname.lastname@example.org for your Return ID Number. Fill in your Return Form and return with your jewellery (with gift box and/or pouch) and original invoice to us at:
Unit 13 / 888 Bourke Street
We will happily offer a credit note if you simply change your mind once you have received your purchases. The above conditions apply.
Please Note: Do not remove any original swing tickets and security tags until you are 100% happy with the style and fit. It is your responsibility to ensure the safe return of any item that has been sent to the AMBER SCEATS head office. AMBER SCEATS takes no responsibility for loss through post.
CAN I RETURN PRODUCTS TO HEAD OFFICE IF PURCHASED SOMEWHERE OTHER THAN AMBERSCEATS.COM?
We are unable to accept returns or exchanges for products other than those purchased directly from us at AmberSceats.com. If you purchased your Amber Sceats products from a department store, specialty retailer, other online store or elsewhere, please process your return with the original company of purchase.